Refund policy

You have 30 days from receiving your order to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn, with the original tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hola@selekkto.com. 

If your return is accepted, we'll send you a shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hola@selekkto.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (food, plants), custom products (special orders or personalized items), and personal care goods (beauty products, hygiene items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day right of withdrawal (European Union)
In addition to the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, without giving any reason. As with the case above, the item must be in the same condition that you received it, unworn, with the original tags. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at hola@selekkto.com.